Complaint management
| Structured complaint management was introduced: Yes |
|
zentrales Beschwerdemanagement, patientenorientiert |
| Written concept exists: Yes |
|
Rückmeldebögen, Kontaktformular, Internet, Patientenfürsprecher |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
|
Unternehmensanweisung |
| Time targets for acknowledgement are defined: Yes |
|
innerhalb 4 Wochen |
Contact persons
Susanne Gress
Beschwerdemanagement/Teamassistentin der Klinikleitung/Standortsekretariat
Eugenstr. 3
73230 Kirchheim
Phone:
07022
-78-24000
Fax: 07021-88-5228400
Mail:
ed.nekinilk-suidem@nkkm-tairaterkestrodnats
Advocates
Franz Steiner
Patientenfürsprecher
Eugenstr. 3
73230 Kirchheim
Phone:
07021
-88-48840
Mail:
ed.nekinilk-suidem@rehcerpsreufnetneitap-NKKm
Dietmar Brendel
Patientenfürsprecher
Eugenstr. 3
73230 Kirchheim
Phone:
07021
-88-00
Mail:
ed.nekinilk-suidem@rehcerpsreufnetneitap-NKKm
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes in allen Fachzentren, Klinik für Psychiatrie, Reinigungsmanagement |
| Referral surveys were conducted: Yes |