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St. Vinzenz Klinik Pfronten im Allgäu GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ann-Sophie Rau

Mitarbeiterin Qualitätsmanagement

Kirchenweg 15
87459 Pfronten

Phone: --
Mail: ed.kinilk-znezniv@tnemeganamedrewhcseb

Advocates

Christian Schneider

Patientenfürsprecher

Kirchenweg 15
87459 Pfronten

Phone: 08363 -693-448
Mail: ed.vza@redienhcs

Anonymous input options exist: Yes
Website of the contact form

intern (Fragebogen) möglich
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes