Tagesklinik für Psychiatrie und Psychotherapie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Krankenhausoberin

Therese Schneider

Willi-Brückner-Straße 8
56564 Neuwied

Phone: 02631-82-1340
Fax: 02631-82-1243
Mail: ed.mukinilk-suahneiram@ofni

Leitung Qualitätsmanagement

Birgit Blumenthal

Willi-Brückner-Straße 8
56564 Neuwied

Phone: 02631-82-1907
Fax: 02631-82-1594
Mail: ed.suahneiram@lahtnemulB.tigriB

Advocates

Patientenfürsprecherin am Standort Waldbreitbach

Trudel Rams

Willi-Brückner-Straße 8
56564 Neuwied

Phone: 02638-923-9
Mail: ed.mukinilk-suahneiram@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No