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HELIOS Klinik Kiel

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniela Rachfahl

Beschwerdemanagement

Phone: 0431 -7206-366
Fax: 0431-7206-366
Mail: ed.tiehdnuseg-soileh@lhafhcaR.aleinaD

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes