To the hospital’s home page

AMEOS Klinikum Mitte Bremerhaven

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anja Brodtmann

Qualitätsmanagementbeauftragte

Wiener Str. 1
27568 Bremerhaven

Phone: 0471 -4805-3155
Mail: ed.soema.dnaltseeg@wrev.orba

Advocates

Paul Elmar Hagedorn

Patientenfürsprecher

Wiener Str. 1
27568 Bremerhaven

Phone: 0049 -04714805-3120
Mail: ed.soema.vhb@dz.gahp

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes