Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Konzept Beschwerdemanagement https://ham-aproxp01.europe.asklepios.net/Roxtra/doc/showfile.aspx?FileID=555625 |
| Handling of oral complaints is regulated: Yes |
|
Umgang mit Beschwerden und Berichtswesen siehe Link |
| Handling of written complaints is regulated: Yes |
|
Umgang mit Beschwerden und Berichtswesen siehe Link |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Nicola Michailidis
Beschwerdemanagement
Brunnenallee 19
34537 Bad Wildungen
Phone:
05621
-704-4109
Mail:
moc.soipelksa@sidiliahcim.n
Nicole Dietz
Beschwerdemanagement
Brunnenallee 19
34537 Bad Wildungen
Phone:
05621
-704-4102
Mail:
moc.soipelksa@zteid.n
Advocates
Christine Goebel
Patientenfürsprecherin
Brunnenallee 19
34537 Bad Wildungen
Phone:
05621
-71085-
Mail:
ed.rocra@lebeogwuc
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes In 2022 durchgeführt |