Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

inkl. Ablaufdiagramm

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Advocates

Hans-Henning von Bassewitz

Patientenfürsprecher

Phone: 02065 -97-100128922
Mail: moc.liamelgoog@ztiwessabnov

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes

kontinuierlich bei jedem stationären Aufenthalt

Referral surveys were conducted: Yes

im Rahmen der MDZ-Zertifizierung