Kreisklinik Hofgeismar

Complaint management

Structured complaint management was introduced: Yes

Aushändigen von Beschwerdebögen an stat. Patienten

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Beschwerdebeauftragte

Elke Fräßdorf

Liebenauer Straße 1
34369 Hofgeismar

Patientenfürsprecherin

Brigitte Briel

Liebenauer Straße 1
34369 Hofgeismar

Anonymous input options exist: Yes

pers. Daten werden nicht abgefragt

Patient surveys were conducted: No

Referral surveys were conducted: No