Waiblinger Zentralklinik

Complaint management

Structured complaint management was introduced: Yes

VA Beschwerdemanagement

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Carolin Löder

Sozialdienst

Alter Postplatz 2
71332 Waiblingen

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

kontinuierliche

Referral surveys were conducted: Yes

alle 3 Jahre