Berufsgenossenschaftliches Universitätsklinikum Bergmannsheil gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Shirley Rasche

Qualitäts- und Risikomanagement

44702 Bochum

Margret Spreckelsen

Patientenfürsprecherin

44702 Bochum

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes