Complaint management
| Structured complaint management was introduced: Yes |
|
Ausfüllen am betteigenen Medienterminal, alternativ handschriftlich möglich. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
|
Ausfüllen am betteigenen Medienterminal, alternativ handschriftlich möglich. |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ulrich Gaschler
Bereichsleiter Zentrale Aufgaben
Sebastian-Kneipp-Str. 36
35080 Bad Endbach
Phone:
02776
-919-0
Fax: 02776-919-171
Mail:
ed.hmzr@ofni
Advocates
Elisabeth Dörr
Patientenfürsprecherin
Sebastian-Kneipp-Str. 36
35080 Bad Endbach
Phone:
06462
-1242-
Mail:
ed.enilno-t@rreod_htebasile
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Kontinuierliche Befragung der Patientinnen und Patienten. |
| Referral surveys were conducted: Yes |