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DKD HELIOS Klinik Wiesbaden

Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Carola Wysotzki

Sekretariat der Geschäftsführung

Phone: 49611577 -314-49611577314
Fax: 49611-577320-49611577320
Mail: ed.tiehdnuseg-soileh@ikztosyW.aloraC

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes