Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christina Fechner
Unternehmenskommunikation und Marketing
Phone:
0208
-8508-2004
Fax: 0208-8508-1590
Mail:
ed.tiehdnuseg-soileh@gnutlawreV-BO
Michelle Wolff
Sekretariat der Geschäftsführung
Phone:
0208
-8508-2003
Fax: 0208-8508-1590
Mail:
ed.tiehdnuseg-soileh@gnutlawreV-BO
Christina Fuhrmann
Unternehmenskommunikation und Marketing
Phone:
0208
-8508-2004
Fax: 0208-8508-1590
Mail:
ed.tiehdnuseg-soileh@gnutlawreV-BO
Advocates
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes wöchentliche Patientenbefragung durch den Helios Service Monitor |
| Referral surveys were conducted: No |