Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hans-Peter Thomas
Chefarzt
Juchaczweg 21
12351 Berlin
Phone:
030
-13014-8997
Mail:
ed.setnaviv@samoht.retep-snah
Petra Rüger
Pflegedienstleitung
Juchaczweg 21
12351 Berlin
Phone:
030
-13014-9190
Mail:
ed.setnaviv@regeur.artep
Explanations
Jährliche Auswertung der Patientenanliegen Bericht wird ärztlicher und pflegerischer Leitung sowie der Qualitätsbeauftragten zugestellt
Advocates
Katja Kaletsch
Patientenfürsprecherin
Juchaczweg 21
12351 Berlin
Phone:
030
-130149-128
Mail:
ed.nilreb@fflowadi-ftap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |