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HELIOS Kliniken Mansfeld-Südharz | Klinikstandort Lutherstadt Eisleben

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Advocates

Jutta Fischer

Patientenfürsprecher

Phone: 0151 -061828007-
Mail: ed.tiehdnuseg-soileh@rehcsif.attuj

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes