Zentrum für Integrative Psychiatrie - ZIP gGmbH

Complaint management

Structured complaint management was introduced: Yes

Angebunden an das UKSH

Written concept exists: Yes

Prozessbeschreibungen

Handling of oral complaints is regulated: Yes

Weiterleitung an das Beschwerdemanagement

Handling of written complaints is regulated: Yes

Auswertung und Rückmledung

Time targets for acknowledgement are defined: No
URL

lmth.8384-p-kitirK+_+boL/etreisseretnI+dnu+netneitaP+rCB%3C%F/ecivreS/hsku/ed.hsku.tenartni//:sptth

Explanations

Wird über das UKSH abgedeckt.


Contact persons

Beschwerdemanagerin des UKSH-Konzerns

Helga Gerhart

Niemannsweg 147
24105 Kiel

Phone: 0431-500-60600
Fax: 0431-500-60604
Mail: ed.hsku@leik.tnemeganamedrewhcseb

Advocates

Ansprechpartnerin

Verein Patientenombutsmann/-frau e.V. Petra Bogaers

Niemannsweg 147
24105 Kiel

Phone: 04551-803-224
Fax: 04551-803-381
Mail: ed.hskea@nierevsdubmo

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: No
Referral surveys were conducted: No