Structured complaint management was introduced: Yes |
Angebunden an das UKSH |
Written concept exists: Yes |
Prozessbeschreibungen |
Handling of oral complaints is regulated: Yes |
Weiterleitung an das Beschwerdemanagement |
Handling of written complaints is regulated: Yes |
Auswertung und Rückmledung |
Time targets for acknowledgement are defined: No |
lmth.8384-p-kitirK+_+boL/etreisseretnI+dnu+netneitaP+rCB%3C%F/ecivreS/hsku/ed.hsku.tenartni//:sptth
Wird über das UKSH abgedeckt.
Beschwerdemanagerin des UKSH-Konzerns
Helga Gerhart
Niemannsweg 147
24105 Kiel
Phone: 0431-500-60600
Fax: 0431-500-60604
Mail: ed.hsku@leik.tnemeganamedrewhcseb
Ansprechpartnerin
Verein Patientenombutsmann/-frau e.V. Petra Bogaers
Niemannsweg 147
24105 Kiel
Phone: 04551-803-224
Fax: 04551-803-381
Mail: ed.hskea@nierevsdubmo
Anonymous input options exist: Yes Website of the contact form |
Patient surveys were conducted: No |
Referral surveys were conducted: No |