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Klinik Schöneberg GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jasmin Kasper

Office Managerin

Fuggerstr. 23
10777 Berlin

Phone: 030 -23601-113
Fax: 030-23601-110
Mail: ed.grebeneohcs-kinilk@repsakj

Advocates

Frau Möschl

Patientenfürsprecherin

Fuggerstr. 23
10777 Berlin

Phone: 030 -23601-471
Fax: 030-23601-110
Mail: ed.nilreb@aeigyh-grebeneohcs-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No