Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Michael Rochow (MaHM)
Pflegedienstleitung
Phone:
03366
-444-800
Fax: 03366-444-501
Mail:
ed.hk-so@wohcor.m
Advocates
Andreas Weber
Patientenfürsprecher
Phone:
03366
-444-995
Fax: 03366-444-996
Mail:
ed.hk-so@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |