DKD HELIOS Klinik Wiesbaden

Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Contact persons

Sekretariat der Geschäftsführung

Carola Wysotzki

Phone: 49611-5777314-
Mail: ed.tiehdnuseg-soileh@ikztosyW.aloraC

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes