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HELIOS Klinikum Gifhorn GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jana Krause

Marketing, Kommunikation (MKT)

Phone: 05371 -87-1107
Fax: 05371-87-1008
Mail: ed.tiehdnuseg-soileh@3esuark.anaj

Advocates

Hans-Jürgen Heinze

Patientenfürsprecher

Phone: 0174 -3423410-
Mail: ed.tiehdnuseg-soileh@3esuark.anaj

Ruth Meißner-Vaslaitis

Patientenfürsprecher

Phone: 0174 -3423410-
Mail: ed.tiehdnuseg-soileh@3esuark.anaj

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes