Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Theologische Geschäftsführerin
Maria Beyer
Georg-Schwarz-Str. 49
04177 Leipzig
Phone: 0341-444-3512
Fax: 0341-444-3513
Mail: ed.gizpiel-okaid@ofni
Patientenfürsprecherin
Ingrid Hilmers
Georg-Schwarz-Str. 49
04177 Leipzig
Phone: 0341-4444-3512
Fax: 0341-444-3513
Mail: ed.nocaide@sremlih.dirgni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes kontinuierlich, explizite Zentren-Patient:innenbefragung |
Referral surveys were conducted: Yes alle drei Jahre |