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Kreiskrankenhaus Emmendingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

ed.negnidnemme-suahneknark.www//:ptth

Contact persons

Manfred Klipfel

QM-Beauftragter (zentral)

Phone: 07641 -454-4302
Fax: 07641-454-4305
Mail: ed.negnidnemme-suahneknark@mq

Franka Weis

QM-Beauftragte (zentral)

Phone: 07641 -454-2415
Fax: 07641-454-2417
Mail: ed.negnidnemme-suahneknark@mq

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

kontinuierliche Befragung
Referral surveys were conducted: Yes

in 2021 durchgeführt