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Klinik am Birkenwald GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Karen Johannsen

Qualitätsmangementbeauftragte

Weiltinger Straße 11
90449 Nürnberg

Phone: 0911 -6808128-
Mail: ed.dlawnekribmakinilk@nesnnahoj.nerak

Advocates

Friedl Gsell

Pflegeüberleitung und Patientenfürsprecher

Weiltinger Straße 11
90449 Nürnberg

Phone: 0911 -6808204-
Mail: ed.dlawnekribmakinilk@llesg.ldeirf

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No