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Klinik am Birkenwald GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Florian Glück

Geschäftsführung

Weiltinger Straße 11
90449 Nürnberg

Phone: 0911 -6808112-
Mail: ed.dlawnekribmakinilk@kceulg.nairolf

Advocates

Regina Beutel

Pflegeüberleitung und Patientenfürsprecher

Weiltinger Straße 11
90449 Nürnberg

Phone: 0911 -6808204-
Mail: ed.dlawnekribmakinilk@letueb.aniger

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes