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Klinikum Kulmbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Brigitte Angermann

Geschäftsführerin

Phone: 09221 -98-5001
Fax: 09221-98-5044
Mail: ed.hcabmluk-mukinilk@gnurheufstfeahcseg

Advocates

Elke Zettler

QM-Beauftragte der Pflege

Phone: 09221 -98-4701
Mail: ed.hcabmluk-mukinilk@relttez.ekle

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes