Kliniken Nordoberpfalz AG - Krankenhaus Tirschenreuth

Complaint management

Structured complaint management was introduced: Yes

innerhalb des Klinikverbundes - Beschwerdemanagement etabliert

Written concept exists: Yes

innerhalb des Klinikverbundes - Beschwerdemanagement etabliert

Handling of oral complaints is regulated: Yes

innerhalb des Klinikverbundes - Beschwerdemanagement etabliert

Handling of written complaints is regulated: Yes

innerhalb des Klinikverbundes - Beschwerdemanagement etabliert

Time targets for acknowledgement are defined: Yes

Kristina Nentwich

Qualitätsmanagementbeauftragte

St.-Peter-Str. 31
95643 Tirschenreuth

Phone: 0961 -303-12401
Fax: 0961-303-12004
Mail: ga.onk@kcabdeef

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes