Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Vera Braunleder
Unternehmenskommunikation
Johanniterstr. 36
52064 Aachen
Phone:
0241
-477010-
Mail:
ed.renaixela@ca-ofni
Alexander Roder
Qualitätsmanagement
Johanniterstr. 36
52064 Aachen
Phone:
0241
-477010-
Mail:
ed.renaixela@ca-ofni
Advocates
Alice Brammertz
Patientenfürsprecherin
Johanniterstr. 36
52064 Aachen
Phone:
02408
-94960-
Mail:
ed.renaixela@ztremmarb.a
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |