Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Explanations
Sprechzeiten Fr. Schuhmann: Mittwoch 10.30-12.00 Uhr, Haus 30 (Hauptgebäude) im Raum der Seelsorge Mobiltelefonnummer: 015110085272 Sprechzeiten Frau Heidenreich: Dienstag 15.30-16.30 Uhr, Pavillion 2, 2.OG, Raum 2205
Advocates
Eveline Heidenreich
Patientenfürsprecherin Psychiatrie
Phone:
030
-13014-3413
Mail:
ed.nilreb@2-knk.viv-ftap
Kathrin Schuhmann
Patientenfürsprecherin Somatik
Phone:
030
-13014-3105
Mail:
ed.nilreb@1-knk.viv-ftap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |