Fachklinik Freudenholm-Ruhleben / Klinische Abteilung

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Contact persons


Birgit Schmidt

24301 Plön

Phone: 04522-789-111
Fax: 04522-789-117
Mail: ed.nebelhur-mlohneduerf-kinilkhcaf@tigrib.tdimhcs

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No