Fachklinik Freudenholm-Ruhleben / Klinische Abteilung

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Contact persons

Qualitätsbeauftragte

Birgit Schmidt

Missionsweg 3
24306 Bösdorf

Phone: 04522-789-111
Fax: 04522-789-117
Mail: ed.nebelhur-mlohneduerf-kinilkhcaf@tigrib.tdimhcs

Qualitätsbeauftragter

Rolf Seegen

Missionsweg 3
24306 Bösdorf

Phone: 04522-789-111
Fax: 04522-789-117
Mail: ed.nebelhur-mlohneduerf-kinilkhcaf@flor.negees

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No