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Evangelisches Krankenhaus Bethanien gGmbH, TK Demmin

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

C_F_3_JOS_Beschwerdemanagement, 2020-03-25
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Frauke Fassbinder

Qualitätsmanagementbeauftragte

Treptower Strasse 39
17109 Demmin

Phone: 03834 -543-117
Fax: 03834-543-111
Mail: ed.gnutfits-thcerbedo@rednibssaf

Advocates

Suzann Eydam

Sozialdienst

Treptower Strasse 39
17109 Demmin

Phone: 03834 -543-445
Mail: ed.gnutfits-thcerbedo@madye

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes