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Klinik für MIC

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stephanie Lipps

Leitung Marketing und Öffentlichkeitsarbeit

Kurstraße 11
14129 Berlin

Phone: 030 -80988-330
Fax: 030-80988-188
Mail: ed.nilreb-cim@sppil.s

Advocates

Barbara Goetze-Proske

Patientenfürsprecher

Kurstraße 11
14129 Berlin

Phone: 030 -90299-3414
Mail: ed.nilreb@cim-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes