Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Nermin Cabrera Fugardo
Verwaltungsleitung / Prokuristin
Kurstraße 11
14129 Berlin
Phone:
030
-80988-100
Fax: 030-80988-369
Mail:
ed.nilreb-cim@odragufarerbac.n
Stephanie Lipps
Leitung Marketing und Öffentlichkeitsarbeit
Kurstraße 11
14129 Berlin
Phone:
030
-80988-330
Mail:
ed.nilreb-cim@sppil.s
Advocates
Barbara Goetze-Proske
Patientenfürsprecher
Kurstraße 11
14129 Berlin
Phone:
030
-90299-3414
Mail:
ed.nilreb@cim-ftap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |