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Krankenhaus Aichach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Verfahrensanweisung Lob- und Beschwerdemanagement mit Meldeformular
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kathrin Ruf

Lob- und Beschwerdemanagement/Referentin für Presse- und Öffentlichkeitsarbeit

Krankenhausstr. 11b
86551 Aichach

Phone: 08251 -909-200
Mail: ed.apilk@edrewhcseBdnuboL

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: No