Kliniken Schmieder Heidelberg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Matthias Janta

Geschäftsführung

Jörg Wegener

Geschäftsführung

Anonymous input options exist: Yes

Patient surveys were conducted: Yes
Website for the patient survey

kontinuierliche Zufriedenheitsbefragung

Referral surveys were conducted: No

persönliche Kontaktpflege mit den Einweisern