Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Frauke Soukop
Beschwerdemanagerin Hegau-Bodensee-Klinikum (HBK)
Virchowstraße 10
78224 Singen
Phone:
07731
-89-1520
Fax: 07731-89-1512
Mail:
ed.nklg@is.tnemeganamedrewhcseb
Advocates
Claudia Hornung
Assistenz der Geschäftsführung, Ansprechpartnerin Patientenfürsprecher
Virchowstraße 10
78224 Singen
Phone:
07731
-89-1500
Fax: 07731-89-1505
Mail:
ed.nklg@gnunroh.aidualc
| Anonymous input options exist: No |
|
Patient surveys were conducted: Yes Website for the patient survey Permanente Patientenbefragung: jeder stationäre Patient erhält während seines Aufenthaltes einen standardisierten Fragebogen. |
|
Referral surveys were conducted: Yes Krebszentrum Hegau-Bodensee |