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Städtisches Klinikum Dessau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Carsten Sauer

Interne Kommunikation

Phone: 0340 -501-1571
Mail: ed.uassed-mukinilk@dks

Advocates

Tobias Biener

Mittlerrolle zwischen Patient/Angehörige und Klinikpersonal, Klärung und Entschärfung von Konflikten, Weitergabe an Klinikleitung

Phone: 0340 -501-1580
Mail: ed.uassed-mukinilk@dks

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes