Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Kathy Mehler
QMB/ QM, Meinungsmanagement, Patientensicherheitsbeauftragte
Große Allee 50
34454 Bad Arolsen
Phone:
05691
-800-77323
Mail:
ten.hng@relhem.yhtak
Advocates
Helmut Kirner
Patientenfürsprecher
Große Allee 50
34454 Bad Arolsen
Phone:
05691
-800-172
Mail:
ten.hng@ofni
Renate Anderka
Patientenfürsprecherin
Große Allee 50
34454 Bad Arolsen
Phone:
05691
-800-172
Mail:
ten.hng@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |