Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
lmth.edrewhcseb-dnu-bol/rehcuseb-netneitap/ed.groegtknas.www//:sptth
Contact persons
Sophie Wagner
Lob- und Beschwerdestelle
Phone:
0341
-909-4400
Fax: 0341-909-1501
Mail:
ed.groegtknas@ohcenetneitap
Sophie Schmidt
Lob- und Beschwerdestelle
Phone:
0341
-909-4400
Fax: 0341-909-1501
Mail:
ed.groegtknas@ohcenetneitap
Advocates
Arved Weimann
Chefarzt l Patientenfürsprecher
Phone:
0341
-909-2201
Mail:
ed.groegtknas@nnamiew.devra
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |