Alb-Donau Klinikum Blaubeuren

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Sabrina Rehm

Leitung Qualitäts- und Risikomanagement

Sven Wiedermann

Qualitäts- und Risikomanagement

Anonymous input options exist: Yes

Meinungsbogen

Patient surveys were conducted: Yes

Referral surveys were conducted: No