HELIOS Klinik Oberwald Grebenhain

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Beschwerdemanagement

Gudrun Käsmann

Phone: 06652-987-691
Fax: 06652-987-699
Mail: ed.tiehdnuseg-soileh@nnamseak.nurduG

med. Qualitätssicherung

Hartmann Knipp

Phone: 06644-89-600
Fax: 06644-89-509
Mail: ed.tiehdnuseg-soileh@ppink.nnamtrah

Advocates

Patientenfürsprecher

Heinrich Kauck

Phone: 06644-7272-
Mail: ed.kcuak@hcirnieh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes