Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Vera Braunleder

Unternehmenskommunikation

Alexianergraben 33
52062 Aachen

Phone: 0241 -477010-
Mail: ed.renaixela@ca-ofni

Alexander Roder

Qualitätsmanagement

Alexianergraben 33
52062 Aachen

Phone: 0241 -477010-
Mail: ed.renaixela@ca-ofni

Advocates

Alice Brammertz

Patientenfürsprecherin

Alexianergraben 33
52062 Aachen

Phone: 02408 -94960-
Mail: ed.renaixela@ztremmarb.a

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No