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HELIOS Tagesklinik Psychiatrie (Erwachsene)

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Wiebke Thomsen- Oschinsky

Pflegedirektorin

Phone: 04621 -83-1827
Fax: 04621-83-4962
Mail: ed.tiehdnuseg-soileh@yksnihcsO-nesmohT.ekbeiW

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes