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LUP-Klinikum am Crivitzer See gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susann Piehl

Pflegedienstleitung

Phone: 03863 -520-139
Mail: ed.ees-reztivirc-ma-suahneknark@lheip.nnasus

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No