BDH-Klinik Greifswald gGmbH

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Assistenz Ärztlicher Direktor/ Chefarzt

Marlis Mertin

Karl-Liebknecht-Ring 26a
17491 Greifswald

Phone: 03834-871-201
Fax: 03834-871-302
Mail: ed.dlawsfierg-kinilk-hdb@nitrem.m

Advocates

BDH- Kreisverband Greifswald

Ulrike Abel

Karl-Liebknecht-Ring 26a
17491 Greifswald

Phone: 03834-871-100
Fax: 03834-871-102
Mail: ed.dlawsfierg-kinilk-hdb@leba.u

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No