Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: No |
Die Rückmeldung zur Beschwerdelösung erfolgt zeitnah in Abhängigkeit der Art der Beschwerde. |
Qualitätsmanagementbeauftragte
Annette Schlepper
Phone: 06132-602-0
Mail: ed.uagniehr-sotiv@reppelhcs.ettenna
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |