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Fachklinik für Lungenerkrankungen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicole Dittrich

Qualitätsmanagementbeauftragte

Phone: 05673 -501-1620
Mail: ed.nesuahnemmi-kinilkhcafnegnul@hcirttid.n

Advocates

Elvira Bergmann

Patientenfürsprecherin

Phone: 05673 -501-0
Mail: ed.enilno-t@greb.ivle

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes