Fachklinik für Lungenerkrankungen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Qualitätsmanagementbeauftragter

Steve Jordan

Phone: 05673-501-3050
Mail: ed.nesuahnemmi-kinilkhcafnegnul@nadroj.s

Advocates

Patientenfürsprecherin

Elvira Bergmann

Phone: 05673-501-0
Mail: ed.enilno-t@greb.ivle

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes