Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anna Broich
Leitung Qualitätsmanagement
Steinbrinkstr. 96
46145 Oberhausen
Phone:
0203
-508-1435
Mail:
ed.nlkve@nedrewhcseB
Annette von Wolff
Qualitätsmanagementbeauftragte
Steinbrinkstr. 96
46145 Oberhausen
Phone:
0203
-508-5431
Mail:
ed.nlkve@nedrewhcseB
Marius Deumens
Qualitätsmanagementbeauftragter
Steinbrinkstr. 96
46145 Oberhausen
Phone:
0203
-508-1438
Mail:
ed.nlkve@nedrewhcseB
Advocates
Andrea Demtröder
Patientenfürsprecherin
Steinbrinkstr. 96
46145 Oberhausen
Phone:
0203
-508-00
Mail:
ed.enilno-redeortmed@ofni
Ronny Schneider
Patientenfürsprecher
Steinbrinkstr. 96
46145 Oberhausen
Phone:
0203
-508-00
Mail:
ofni.redienhcsynnor@liam
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |