Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Dogan Özgül

Qualitätsmanagement

Senftenberger Ring 51
13435 Berlin

Phone: 030 -40057-517
Fax: 030-40057-500
Mail: ed.sanativ@nagod.o

Advocates

Monika Raap

Die Patientenfürsprecherin hat die ehrenamtliche Aufgabe, die Anliegen der Patienten aufzunehmen, ihre Interessen zu vertreten und zwischen ihnen und der Klinik zu vermitteln.

Senftenberger Ring 51
13435 Berlin

Phone: 030 -41745358-
Mail: ed.nednahrov@thcin

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No