Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Andrea Welzel
Qualitätsmanagement/ stellvertretende Pflegedienstleitung
Senftenberger Ring 51
13435 Berlin
Phone:
030
-40057-437
Fax: 030-40057-500
Mail:
ed.sanativ@lezlew.a
Ulrike Bornschlegel
klinische Linguistik/ Qualitätsmanagement
Senftenberger Ring 51
13435 Berlin
Phone:
030
-40057-516
Fax: 030-40057-500
Mail:
ed.sanativ@legelhcsnrob.u
Sebastian Maletzki
Qualitätsmanagement/ Hygiene
Senftenberger Ring 51
13435 Berlin
Phone:
030
-40057-518
Fax: 030-40057-500
Mail:
ed.sanativ@ikztelam.s
Josefine Erle
Qualitätsmanagement
Senftenberger Ring 51
13435 Berlin
Phone:
030
-40057-517
Fax: 030-40057-500
Mail:
ed.sanativ@elre.j
Advocates
Dieter Seiffert
Rentner
Senftenberger Ring 51
13435 Berlin
Phone:
030
-4315620-
Mail:
ed.nednahrov@thcin
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |