Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Dogan Özgül
Qualitätsmanagement
Senftenberger Ring 51
13435 Berlin
Phone:
030
-40057-517
Fax: 030-40057-500
Mail:
ed.sanativ@nagod.o
Monika Raap
Die Patientenfürsprecherin hat die ehrenamtliche Aufgabe, die Anliegen der Patienten aufzunehmen, ihre Interessen zu vertreten und zwischen ihnen und der Klinik zu vermitteln.
Senftenberger Ring 51
13435 Berlin
Phone:
030
-41745358-
Mail:
ed.nednahrov@thcin
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |