Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Kai Krickmeyer
Beschwerdemanagement
Parkstraße 15
44866 Bochum
Phone:
02327
-65-4425
Mail:
ed.muhcob-klm@reyemkcirk.iak
Kai Krickmeyer
Beschwerdemanagement
Parkstraße 15
44866 Bochum
Phone:
02327
-65-4425
Mail:
ed.muhcob-klm@reyemkcirk.iak
Heike Fabian
QMB
Parkstraße 15
44866 Bochum
Phone:
0234
-509-8976
Mail:
ed.muhcob-mukinilk@naibaf.ekieh
|
Anonymous input options exist: Yes Briefkästen hängen aus |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |