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Herzzentrum Duisburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Frank Radefeld

Qualitätsmanagementbeauftragter

Gerrickstraße 21
47137 Duisburg

Phone: 0203 -508-1435
Mail: ed.nlkve@edrewhcseB

Advocates

Heinz Altena

Örtlicher Patientenfürsprecher

Gerrickstraße 21
47137 Duisburg

Phone: 0203 -508-00
Mail: ed.bew@anetla.znieh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes