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DIAKO Klinikum

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

René Pahrmann

Beschwerdemanagement

Knuthstr. 1
24939 Flensburg

Phone: 0461 -812-4444
Fax: 0461-812-4448
Mail: ed.okaid@retnececivres

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No