Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Rene Sussmann
Qualitätsmanagment
Zeise 4
52066 Aachen
Phone:
0241
-6006-3174
Fax: 0241-6006-3109
Mail:
ed.latipsohneiram@nnamssus.ener
Sabine Nimax
Qualitätsmanaement
Zeise 4
52066 Aachen
Phone:
0241
-6006-3170
Fax: 0241-6006-3109
Mail:
ed.latipsohneiram@xamin.enibas
Advocates
Wilhelm Robrock (extern)
Patientenfürsprecher
Zeise 4
52066 Aachen
Phone:
02407
-567820-
Fax: 0241-6006-3109
Mail:
ed.latipsohneiram@dnatsrov
|
Anonymous input options exist: Yes Website of the contact form Angabe von personenbezogenen Daten freiwillig |
|
Patient surveys were conducted: Yes kontinuierlich |
|
Referral surveys were conducted: Yes kontinuierlich Kontaktpflege durch Chefärzte und Unternehmensleitung |